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Complex Needs Worker for Women’s Refuge

Wandsworth, London, UK

Job Type

Full Time



Complex Needs Worker for Women’s Refuge

Responsible to: Service Manager

Location: Wandsworth and Richmond

Salary: £12.03 per hour

Contract: Monday to Friday 9am-5:18pm

Section 7(2) b & e of the Sex Discrimination Act 1975 apply to this position – (Only Female applicants Please).

Main Purpose of role: To provide support, advice, and assistance to women with complex needs who have or may have experienced domestic abuse.

Key responsibilities:

  • Develop positive relationships with women to enable them to work towards and achieve their goals.

  • Contribute positively towards the five key themes with Every Child Matters: - Being healthy - Staying safe - Enjoy and achieve - Making a positive contribution - Achieve economic wellbeing

  • To motivate and empower service users and their child(ren) in all aspects of daily living.

  • To support Service users and their child(ren) using a support plan system. To formulate, implement and review support plans with the participation of service users and external agencies. Taking into account that support plans are age appropriate.

  • To advocate on behalf of families, and where appropriate accompanying them to relevant agencies.

  • To provide play sessions for both pre-school and school aged children with educational, recreational and interactive opportunities.

  • To plan and provide play schemes and activities during holiday periods.

  • To assist mothers with parenting skills and signpost them to external agencies if required.

  • To support families with issues and concerns surrounding domestic abuse.

  • Empower families to improve their quality of life by promoting and maintaining independent living.

  • Ensuring that confidentiality is kept at all times.

  • To establish close working relationships with statutory and voluntary organisations.

  • To develop a robust SUI package including promoting events, networking, fundraising and carrying out service users’ consultation and obtaining feedback.

  • To participate in monthly meetings to address any issues around the family.

  • Involve children and young people in the development of the project and explore creative ways of facilitating their involvement.

  • To report any safeguarding related incidents immediately to line manager and follow relevant policies

Key Skills:

  • The capacity to maintain firm boundaries, using authority legitimately whilst working pro-socially and positively with people.

  • The ability to learn quickly, gather information and make defensible decisions

  • The ability to receive, process and accurately record detailed information, sharing it with others, as appropriate and within the framework of confidentiality

  • The ability to work with people who may display challenging behaviour and to defuse potentially difficult situations

  • Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving

  • Being optimistic about the possibility of change and the service users’ capacity to change

  • A calm, non-judgemental and anti-discriminatory approach

  • The ability to work within a structured, busy and sometimes pressured environment

  • Willingness to travel and work across all the premises within services as well as accompanying clients’ to appointments when required

  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.

To apply for this excellent opportunity with an established, respected employer, please send your CV via the apply button or contact Zoe at our London office.

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