Customer Service Administrator - Dutch Speaking

Customer Service Administrator – Dutch speaking

• Northumberland

• Up to £26,000 per annum

• Full time

• Permanent

A leading manufacturer in Northumberland is looking for a Dutch speaking customer service to support their growing client base. You will be the first point of contact for our Dutch-speaking customers, providing exceptional service and administrative support.

Role Overview

• Respond to customer inquiries via phone, email, and chat in Dutch and English.

• Process orders, manage customer accounts, and handle inquiries regarding product availability, pricing, and delivery.

• Resolve customer issues efficiently and professionally, ensuring customer satisfaction at all times.

• Maintain accurate records of customer interactions and transactions in our CRM system.

• Collaborate with other departments, including sales, logistics, and production, to ensure seamless order fulfilment.

• Assist with administrative tasks as required to support the smooth operation of the customer service department.

Knowledge and Experience

• Fluency in Dutch and English (both spoken and written) is essential.

• Previous experience in a customer service or administrative role, preferably in a manufacturing or technical environment.

• Proficiency in Microsoft Office and experience with CRM systems is an advantage.

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If you are interested in this opportunity, please send a copy of your up-to-date CV to jack.thubron@pin-point.co.uk or call our Gateshead Office on 0191 261 5205.