top of page

Head of Service

Newcastle upon Tyne, UK

Job Type

Full Time



Head of Service

Service: Health & Wellbeing

up to £60,000 per annum DOE


Job Purpose

To provide effective leadership, management and oversight of the day service programs with a focus on quality, innovation and person-centered care.

Main Duties

The job purpose of a Manager of Day Services involves overseeing the operations and management of day service programs for individuals with disabilities, elderly individuals, or individuals with special needs.

Here’s an outline of the job purpose:

  • Leadership and Management: Provide strong leadership and management oversight to day service programs, including staff supervision, scheduling, and performance management. Lead by example and inspire a positive work culture focused on compassion, professionalism, and excellence in service delivery.

  • Program Development and Implementation: Develop, implement, and evaluate day service programs that meet the needs and preferences of individuals attending the programs. This involves designing a diverse range of activities and services that promote skill development, socialisation, and community integration.

  • Quality Assurance and Compliance: Ensure that day service programs meet quality standards, regulatory requirements, and accreditation standards. Monitor program outcomes, evaluate effectiveness, and implement improvements as needed to enhance the quality of services provided.

  • Staff Training and Development: Provide training, coaching, and professional development opportunities to staff members to ensure they have the skills, knowledge, and resources necessary to support individuals attending day services effectively. Foster a culture of continuous learning and growth within the team.

  • Client and Family Engagement: Collaborate with clients, families, caregivers, and other stakeholders to ensure that day service programs are person-centered and responsive to individual needs and preferences. Act as a liaison between clients, families, and the organisation, addressing concerns and maintaining open communication channels.

  • Budgeting and Financial Management: Develop and manage budgets for day service programs, ensuring effective allocation of resources and responsible financial stewardship. Monitor expenses, analyse financial performance, and identify opportunities for cost savings or revenue generation.

  • Risk Management and Safety: Identify and mitigate risks associated with day service operations, including health and safety risks, behavioural concerns, and emergency preparedness. Implement policies and procedures to ensure the safety and security of individuals attending day services and staff members.

  • Community Engagement and Partnerships: Build and maintain positive relationships with community partners, including local organisations, businesses, schools, and government agencies. Collaborate with external stakeholders to enhance access to resources, services, and opportunities for individuals attending day services.

  • Advocacy and Public Relations: Serve as an advocate for individuals attending day services, promoting their rights, interests, and inclusion within the community.

  • Represent the organisation at meetings, events, and forums to raise awareness and build support for day service programs.

  • To lead or support on recruitment and selection of staff in line with Foundation Safer Recruitment Policy, Equality and Diversity and legislative requirements.

  • Take responsibility for the implementation of Foundation HR policies, including Capability, Disciplinary, Grievance and Investigations, with the support of HR.

Skills and Knowledge

  • Good I.T. skills and innovation through digitalisation

  • Knowledge of working with adults with disabilities

  • Knowledge of CQC standards

  • Understanding of challenging behaviour and Positive Behaviour Support

Qualifications and Training

  • Level 3 Lead Adult Care Worker qualification

  • Degree level in a relevant field or equivalent experience.

  • Level 2 qualification in Literacy and Numeracy

  • Care Certificate

Apply with your CV to

bottom of page