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Customer Service Advisor

Sunderland, UK

Job Type

Full Time

Workspace

Onsite

Customer Service Advisor

  • Sunderland SR4 (great transport links)

  • Monday to Friday, 8.30am to 5pm (no weekends)

  • £26,000 per annum

  • Initially temporary for 3 months, with a potential permanent contract available for top performers


A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site.


Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers.


What You’ll Be Doing

  • Taking your customers on their journey from initial enquiry through to product delivery and after service care.

  • Taking an empathetic, understanding approach to your customers at all times.

  • Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.

  • Processing customer payments through the system.

  • Liaising with other departments such as production or dispatch to ensure orders are on time.


What You will Bring to the Team

  • First class customer service skills

  • A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.

  • IT literate – all your customer comms are logged through the inhouse systems.

  • A strong team ethic.


For further details, please apply with your CV to john.dorling@pin-point.co.uk or contact John Dorling at Pin Point Recruitment on 0191 261 5205.

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