IT Support Technician (1st & 2nd Line Support)
Location: Warley (with travel to other sites as required)
Salary: £27,500 per annum
Hours: Monday – Friday, 09:00 – 17:00
Holiday: 25 days annual leave + bank holidays
Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware.
The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly.
Key Responsibilities
Install, configure and maintain Windows 10 and Windows 11 desktop environments
Provide 1st & 2nd line IT support via the Service Desk
Support users in both physical and VMWare virtual environments
Install, configure and troubleshoot hardware and software for desktop and mobile devices
Ensure communication systems deliver seamless service, resolving incidents promptly
Administer Active Directory and Microsoft Exchange accounts and access permissions
Maintain secure file storage access and data protection
Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)
Travel to other UK sites as required and provide remote support
Adhere to ISO standards, security policies and Health & Safety compliance
Positively represent the business to staff, suppliers and customers
Skills & Experience Required
Experience providing 1st & 2nd line IT support
Strong knowledge of Windows 10/11, Active Directory & Exchange
Understanding of VMWare environments
Strong troubleshooting and problem-solving skills
Excellent communication and customer service capability
Full UK driving licence (essential due to travel requirements)
What’s in it for you
Competitive salary of £27,500
Monday – Friday work pattern – no evening or weekend shifts
25 days holiday + bank holidays
Professional development and training opportunities
Supportive and collaborative team environment
How to Apply
If you are an enthusiastic and motivated IT Support professional looking for your next opportunity, apply today and a member of the Pin Point Recruitment team will be in touch.
Send your CV to kirstie.oxlade@pin-point.co.uk