Move Manager
Location : Leeds LS25
Salary : £27K + Bonus
Contract type : Perm
Duties of role
Managed incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.
Taking ownership of each customer's move from enquiry through to completion.
Providing expert advice on our removals, storage and additional moving services.
Prepared and discussed moving quotes,
Maximise revenue through upselling optional extra products and services
Ability to problem solve in order to achieve a positive customer outcome
Collaborate with team members to improve customer service processes and outcomes
Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
Stay up to date with product knowledge, company polices and industry trends
Coordinated moving arrangements and maintained accurate customer records.
Key areas of focus:
Effective management of all incoming calls and enquiries
Recording of clear and accurate information provided by customer’s
Ensure accurate administration and documentation of every move.
Convert a customer initial enquiry into a quotation for the customers move
Promote the company brand by encouraging customers to share their experiences on review platforms
Meeting productivity goals by being targeted on the number of moves managed each month
Effective cost control through customer interaction and excellent customer service
Methodical approach to post move satisfaction
Monthly performance bonus linked to KPI achievement
About the person
A passion for delivering exceptional customer service.
The ability to actively listen and show empathy and understanding at all levels
Excellent verbal and written communication skills
Ability to manage customer queries appropriately and efficiently
Excellent time management, with the ability to work well under pressure
Proficient IT skills – Office, Word, Excel
What they Offer
Starting salary of £27,000 per annum
Monthly performance bonus linked to KPI achievement
Full training and ongoing development
Career progression opportunities within the UK's leading removals company
A supportive and collaborative working environment
Shift Pattern
Monday to Friday
37.5hrs per week
Apply directly for this role email your CV to: driving@pin-point.co.uk