Technical Customer Support
Location: Newcastle upon Tyne
Based: On site
Salary: £27,000
Contract: Full time, permanent
You will support our commercial (B2B) customers with specialist guidance on the installation, commissioning and operation of our electrical and Building Management System (BMS)-related products. You will act as a trusted technical partner to installers, integrators, facility managers and OEMs—helping them deploy solutions effectively, troubleshoot issues, and maximise system performance.
This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.
This is a new addition to an established team and offers production training and development.
Key Responsibilities
Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.
Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.
Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.
Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.
Person Specification
Proven experience in a technical support, installation support, or field engineering role.
Strong background in electricalsystems, BMS (Building Management Systems), controls, or digital/electromechanical products.
Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).
Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.
Strong desire and aptitude to learn complex products and emerging technologies.
Excellent communicator with the ability to explain technical concepts clearly to varied audiences.
Apply by sending your CV to lisa.ray@pin-point.co.uk